Guru.com impressed me today. (Guru is a site we've used to hire freelan…

Guru.com impressed me today. (Guru is a site we've used to hire freelance contractors from around the country for various jobs). I got a package in the mail.. a nice stainless steel travel mug from them for using their site. Okay. That was cool. But then... I open the mug and there is a handwritten note from a customer service lead. Thnx, Stacy. I appreciate the gesture.